H-care     www.h-care.it

PRODUCTS

About the platform

The Human Digital Assistant platform has been designed and engineered with the goal to build a software agent able to interact on different channels.

H-care Platform

What is it

Human Digital Assistant™ technology
It is a multichannel environment: Internet, Mobile, TV, Kiosks.
The technology uses 3D real-time rendering and state-of-the-art text-to-speech.
The Authoring Tool leverages the capabilities to build and update the interactions between the Digital Assistant and the customer.
Human Digital Assistant is a carrier-grade product platform, therefore scalable up to thousands of concurrent users.

What does it do

The face of Self-Service
In every aspect of business today, humans are being displaced by automation.
Not-human channels such as your websites and portals have become the primary source of information for employees, prospects, customers, and partners to learn about your company and your products. The most forward-thinking companies are beginning to use not-human channels to provide customer support. For these initiatives to prove successful in maintaining lifelong customer relationships, customer experience will play an increasingly important role.
H-care’s Human Digital Assistant™ solves the challenge of making online customer interaction and self-service a human-like customer experience.
The Human Digital Assistant™ platform provides human-like digital assistance to customers: at home, in the office, through the web, IP set-top boxes, video telephones, and kiosks, and has been designed to improve the user experience of self-service caring, giving users customized assistance and service in real-time.
The platform combines high quality real-time animation, 3D rendering, state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like assistant capable of managing the typical routine work normally managed by the call center staff.

MORE RESOURCES: